At VOREXO, we are committed to providing our customers with a reliable and satisfactory shopping experience. If you wish to return or exchange a product, please review the following policy.
Return & Exchange Conditions
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Returns or exchanges may be requested within 7 days from the date of receiving the order.
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The product must be in its original condition, unused, undamaged, and returned with all accessories and original packaging.
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The order number or proof of purchase must be provided when submitting a return or exchange request.
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If you receive a damaged, defective, or incorrect product, please contact us and provide clear photos showing the condition of the item.
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Products damaged due to misuse or improper installation by the customer are not eligible for return or exchange.
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All return and exchange requests are subject to review and approval according to the conditions stated in this policy.
Shipping Costs
If the return is due to a defective, damaged, or incorrect product, VOREXO will cover the applicable return shipping costs.
If the customer wishes to return a product for personal reasons, the customer may be responsible for the return shipping costs.
Refunds
Once the returned product has been received, inspected, and approved, the eligible refund will be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer's account may vary depending on the bank or payment service provider.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, health or safety considerations, or if they have been used, damaged, or are no longer in their original condition and packaging.
This policy is subject to applicable consumer protection laws and regulations in the Kingdom of Saudi Arabia.
Contact Us
To request a return or exchange, please contact us through the contact methods provided on the VOREXO store and include your order number and relevant order details.